Terms of service

It is the buyer's responsibility to inform us of any particular desired characteristics or traits they may have in mind before we have shipped your order. Aspects such as size, color, branching type etc, can be requested by buyers and we will fulfill those requests if possible. Please message us directly or include your request in the note to seller section of your order.  

• Once a plant(s) leave our care and is with the shipping courier, the burden of liability is transferred to the buyer

• We are not responsible for plants arriving damaged due to delayed transit time or weather-related harm. If the low temperatures are dipping below 40F, it is imperative and your responsibility to purchase a heat pack (a separate listing in our shop) with your order to ensure your plant(s) survive the cold journey ahead. Of course, if we catch that a cactus is destined for a cold climate, ( i.e New York in January)  and you didn’t purchase a heat pack, we will message you requesting you to do so. You may choose to opt out if your temperatures are mild enough that the plant(s) has a decent chance of survival. Otherwise we will not send your package until you do so. After three business days of no response or action taken after we request a heat pack be purchased, it will be cancelled.

• We are not responsible for any courier error or mishandling that could occur. Examples include a crushed package, a lost package, a delayed package, or any other relevant instance. We are able to help file a claim with USPS and get a replacement sent to you. This is only possible after both the buyer and seller have completed the necessary steps outlined by USPS and their claim system. In the event of damaged plants while in transit, you must keep the box and materials it arrived in. This is in part due to USPS’s requirement to present the damaged materials to them as evidence after a claim submission.

• Please take time to check your plant’s condition as soon as it arrives. Any issues with your plant need to be reported to us within 48 hours of the delivered time stamp from USPS with detailed photos.

• If an error was made on our behalf, we will gladly issue a refund or send a replacement.

• We do our best to detail the approximate size, shape and style of the plants available for purchase in the item description and in the drop down menu when making a selection. These detailings are rough estimates however and there may be slight deviations from your selected option to the plant you receive. We suggest reaching out to us privately requesting photos of potential options so you may pick those that resonate with you best.

• By purchasing from Cactology Cactus Co. you are agreeing to these Terms of Sale and you understand the inherent risk associated with shipping live plants. Leaves do get damaged, some roots may die back off, these are not unusual outcomes when receiving shipped plants. We are here 24/7 365 to answer any question/concern you may have and to provide assistance in the form of advice or instruction.

These TERMS OF SALE are final as soon as the package has been processed by our team and a shipping label has been created. You can request to cancel your order so long as it has not been processed. Our processing time typically takes 24 to 48 hours. 

Please feel free to contact us with any questions or concerns. We are always eager and happy to help and/or provide you answers.